Please read below
Thank you for visiting and shopping at POMMIE! All our orders are shipped via UPS OR USPS. You will receive an email update with your tracking number once your order has shipped!
All orders are usually processed within 24-48 hours unless otherwise stated. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide, and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather conditions) may have an impact on your estimated delivery date. *Service is subject to shipping delays. Delivery times are estimates, and not guarantees. Delivery estimates for all international services do not include customs processing times. Our store is not liable for any delays that may occur once your order has been shipped.
TRACKING YOUR ORDER
Once your order has shipped, you will receive a tracking email within 24-48 hours. Please allow UPS or USPS up to 48 hours to reflect updates on their tracking page.
DAMAGES & MISSING ORDERS
If you received your order damaged, or if the order appears to be lost during shipping, please contact us so we can help file a claim. A refund or replacement may be issued pending your cooperation during the claim process. If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.
CUSTOMS & IMPORT TAXES
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
All our shipments are fully insured, but we may require your assistance when proceeding with filing a claim. For missing shipments, we must file the claim within 120 calendar days from the date the shipment. For damaged shipments, you must notify us within 15 calendar days of delivery. Depending on the nature of your claim, you may need to provide photos of all outer and inner packaging as well as the package contents, and/or sign an affidavit that we send you once we begin the claim process.
RETURNS & EXCHANGES
RETURNS & EXCHANGES NOT ALLOWED
If you have any questions or concerns regarding your order, feel free to contact us! We typically reply within 24-48 hours. • Email: firstname.lastname@example.org • Social: @shoppommie